herald

Tuesday 25 September 2018

Xtra-Vision U-turn after XBox outrage

An XBox One. Photo: Reuters
An XBox One. Photo: Reuters

XTRA-VISION has climbed down in its demand that people who pre-ordered XBoxOne consoles were also obliged to buy an extra computer game.

And if customers did make an extra purchase they can now demand their money back.

Xtra-Vision became embroiled in a war of words with the Consumers' Association of Ireland over a deal for the game console.

The association said that Xtra-Vision was acting illegally by refusing to honour pre-orders for the XBoxOne console unless customers made additional purchases.

However, the company argued it was not in breach of consumer law, and staff in some branches reportedly told customers the move was implemented after pricing difficulties with Microsoft emerged.

CONSOLE

The retail chain had told customers they had to buy an additional game, valued at €50, in order to receive their pre-ordered console.

However, as the controversy escalated, a statement issued by Xtra-Vision yesterday said anyone who collects a pre-ordered XBoxOne console at any of its stores will not now have to purchase an additional game.

Customers who have already collected their XBoxOne console, and were required to make an additional purchase, can return it unopened to the Xtra-vision branch where it was bought.

The cost of the game will be refunded on presentation of proof of purchase.

Xtra-vision says it regrets any upset or inconvenience that may have been caused. The requirement to purchase an additional game led to uproar on online forums and social media, as the hugely popular console is completely sold out in Ireland.

Parents and gaming enthusiasts said they would be unable to purchase the device anywhere else before Christmas.

Xtra-vision's Facebook page has also received dozens of complaints.

Consumers' Association of Ireland chief Dermott Jewell said people were under no obligation to make an additional purchase and warned the company it had "breached consumer law".

He said consumers had a "binding contract".

hnews@herald.ie

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