Wednesday 17 January 2018

We've signed up with Irish Water, already, say OAPs

THREE Dublin pensioners have complained that they have been asked to register their details with Irish Water, despite having already done so.

PJ Swann (68), Louis Watson (75) and John Cahill (78) who live in a council complex in Glasthule were sent a letter by the utility requesting their information.

All three said they registered with Irish Water in October 2014, and were surprised to get letters this month, informing them otherwise.

Mr Swann called the latest letter "a c**k-up" saying it had convinced him not to sign up to the utility.

"In God's name can they not get anything right?" he said.

Mr Watson said that he was also asked to give his details again.

"Why should I call them when they made the mistake?," he said.

Mr Cahill (inset) said he rang up Irish Water and was told that he had to re-register due to a "computer over-ride".

Irish Water denied that there was any over-ride but admitted that when local authorities submit tenant data to the company, a "duplication of information" can sometimes occur.


"If this happens, the situation can be resolved very simply by a registered customer calling our customer contact centre with their confirmed customer registration information and we can then remove the duplicated information from our database", the spokesperson said.


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