A DUBLIN family has been left frustrated following a long-running issue over their water meter, which clocked the use of more than 404,000 litres in just five months.
Brian McKenna and his wife Suzanne moved into their Palmerstown home a-year-and-a-half ago, and she explained how it was an engineer who told her there must be a leak.
The meter was originally installed in April and it was in August that they realised that there was a problem.
Her mother-in-law lives next door and that meter was 21,000 for the same period.
"I came home one day and the meter was still spinning. We hadn't been in the house all day. The engineer said there must be a leak," she told the Herald.
What followed was a period of trying to get Irish Water to undertake the work.
Ms McKenna estimated that they made more than 40 calls to Irish Water and described the experience as "frustrating".
The family eventually took matters into their own hands and had to pull up work that they had already paid for when they moved into the house.
But once that had been completed, there was further difficulty in getting the company to connect the new pipe.
"We got a letter to say that the case had been closed," she said. At one point, she said that engineers visited the property.
"They said 'you've done a great job there, just connect the pipe,' but Brian said 'no way' that's an offence," she said.
The patio in the back garden of the home remains dug up ahead of Irish Water staff reconnecting the pipe, which is due to be done today.
"We had paid to put it down and it had to be dug back up. We'd usually open the side gates so that the children could cycle their bikes through the front and back," she said.
A spokeswoman for Irish Water said over the weekend that it was aware of the outstanding issue in the case.
"This is still an open issue with Irish Water. We are engaging with the customer to ensure a speedy resolution to the customer's satisfaction," she said
Last month, the Herald revealed how 250,000 litres of water had been lost outside the home of Paul Kealy, who lives on Howth Road, in north Dublin.
He claimed that despite numerous calls to Irish Water, from him and on behalf of an 87-year-old neighbour, the problem wasn't fixed.