Sunday 19 January 2020

Scientist who lost €40,000 fights on for tracker 'justice'

Helen Grogan. Photo: Gareth Chaney Collins
Helen Grogan. Photo: Gareth Chaney Collins

Scientist Helen Grogan is one of thousands of Permanent TSB customers who are still fighting the bank to be compensated for losing a tracker.

This is despite the lender being fined a record €21m this week by the Central Bank for the "unacceptable harm" it caused 2,000 customers.


But if the bank thought this would draw a line under the controversy, it has not reckoned with Dr Grogan (inset).

She estimates the failure of the bank to put her back on a tracker has cost her €40,000, and she is determined to keep fighting her case.

There are another 2,500 cases of customers claiming they have been wrongly denied a tracker by Permanent TSB, which is more than double the number of cases the bank has conceded.

And there are thousands more unresolved cases at the other banks.

So far banks have admitted to almost 40,000 cases, but the total could end up nearer 50,000.

Dr Grogan was one of four people who appeared before the Oireachtas Finance Committee two years ago.

The four told committee members their lives have been irreparably harmed by the mortgage scandal.

The biologist appealed her case to the Financial Services Ombudsman, but lost.

She is hopeful her case will be revisited now that the current ombudsman is looking afresh at tracker cases.

Yesterday she revealed that the higher mortgage rate is costing her €300 to €400 a month, and she has lost €40,000 up to now.

She intends to keep fighting.

Permanent TSB insisted that it has dealt with all tracker cases.

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