herald

Thursday 14 December 2017

Irish passengers stranded in France by Ryanair cancellation

The group of people who were stranded in France
The group of people who were stranded in France

A group of 80 Irish people was stranded in France on Saturday night, when a flight back to Dublin was unexpectedly cancelled by Ryanair.

They had been on a mission to Lourdes with Oblate Youth Service when the 3.15pm return flight was cancelled, although it was not included on the airline's list of cancellations.

Fidelma Roe, whose son was on the trip, said the group was "pretty much abandoned". According to Oblate Youth Service's Facebook page, the group was told to make its own travel arrangements.

"After a very challenging yet rewarding week caring for the sick and elderly in Lourdes, we were making our way home when our flight was cancelled by Ryanair," it said.

"They have been extremely unhelpful and have only offered us 30 seats on a flight from Carcassonne on Tuesday and told us to make our own travel arrangements, which is next to impossible with 79 people which includes 45 17 and 18-year-olds."

Disappointed

It said it was "extremely disappointed with the complete lack of assistance and dismissiveness shown by Ryanair".

Some members said they had no access to food or water apart from a "single vending machine".

Oblate Youth Service later said the group had been accommodated in hotels close to the airport and been notified of a flight home yesterday morning.

A number of the group are believed to be Leaving Cert students.

In a statement, Ryanair said: "This flight from Biarritz to Dublin was regrettably cancelled after the inbound aircraft was unable to land at Biarritz Airport due to the closure of the runway. Ryanair sincerely apologised to all customers affected by this cancellation, which was entirely beyond our control."

Promoted articles

Entertainment News