herald

Tuesday 21 August 2018

Insurance

Clients who quit VHI still charged

CUSTOMERS who switched from VHI because of price hikes are still being charged by the company even after cancelling their policies.

So far this year, 40,000 people have switched to Aviva, mainly from VHI when the company announced price rises of up to 45pc at the start of the year.

Thousands of others moved to Quinn Healthcare.

It has now emerged that former VHI customers are still being charged despite moving to other health insurance providers.

One teacher told how she has repeatedly asked her employer -- the Department of Education -- and the VHI to stop the deductions from her salary, which is paid fortnightly.

The teacher, who pays for health insurance for both herself and her partner, estimated she has now been overcharged by €450 by the VHI.

She was on Plan D which, has risen in price by 21pc. Plan D policyholders saw annual premiums rise from €1,931 to €2,337 per adult from the beginning of this month.

The teacher says she has spoken to VHI staff, who keep promising to stop the payments but her employer insists it has not received any notification from the VHI.

The state-owned health insurer has admitted it has been inundated with customer queries since it announced the huge price rises.

The company has also promised to refund anyone who has been overcharged.

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