herald

Tuesday 14 August 2018

How queue rage kicks in after six minutes...

Most people have lost patience and hung up when faced with a long wait on the phone to speak to a call centre, according to a new study today on the "tipping point" of queues.

A survey of more than 2,000 adults showed that people lost their patience after six minutes hanging on the phone or at a supermarket checkout, 11 minutes waiting for public transport and 13 minutes waiting to be served in a restaurant.

The study, by SIM-only mobile network giffgaff, also revealed that two thirds of people have had their opinion of a company permanently damaged after poor service.

Stress expert Dr Roger Henderson said: "The research has found an increasing unwillingness to wait in queues, a phenomenon I call 'speed greed' that reflects our growing demand for instant gratification and access to information and service."

hnews@herald.ie

Promoted articles

Entertainment News