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Householder is left stunned by €59 bill for one collection

BIN company Greyhound has apologised after a Dublin householder was charged €59 for one collection by mistake.

Father-of-three Paddy McGauley (55) from Walkinstown had €34 in his account with the company, but was informed he owed €25 more following the collection on January 5.

Mr McGauley said he and his wife were in "shock" when they were told of the charge and are relieved it has been resolved.

Fianna Fail councillor Jim O'Callaghan said there are still problems with Greyhound's service, a year after they took over from Dublin City Council.

"Everyone needs to check their account and with the other waste collectors to see how much they are paying," he urged.

In a statement, the waste company said the matter had been settled.

"We identified a fault with our lift charge. The customer has been notified and refunded in full," Greyhound said.

"The refund includes the correct cost of the bin lift as a gesture of goodwill. We have also apologised for any inconvenience. The credit balance on his account is now €33.45.

"The customer has been notified in writing as we do not have an email or telephone contact for him," it added.

While he accepted the company's apology, Mr McGauley said: "We should not have gone through it in the first place."

He has gone public with the issue to let the wider community know.

"It's an awareness thing. We could just forget about it, but at the end of the day it's not a nice thing to happen to anybody," he told the Herald.

He said the correct charge for one bin collection is €7.

"We have to give them [Greyhound] credit for apologising. The point is that it should not happen again and it should not have happened in the first place. It was traumatic," Mr McGauley added.

He also said that he had spent a long time trying to get through to Greyhound's customer service centre to raise the issue.

comurphy@herald.ie