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Cashless coffee shop has recipe for better baristas

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Husband and wife team Stephen and Ruth Deasy of Bear Market Coffee shop which may be the first in Ireland where customers cannot pay with cash. Photo: PA

Husband and wife team Stephen and Ruth Deasy of Bear Market Coffee shop which may be the first in Ireland where customers cannot pay with cash. Photo: PA

PA

Husband and wife team Stephen and Ruth Deasy of Bear Market Coffee shop which may be the first in Ireland where customers cannot pay with cash. Photo: PA

A new Dublin coffee shop is going cash-free so staff can concentrate on giving better customer service.

Bear Market Coffee, in George's Street, owned by Ruth and Stephen Deasy is believed to be the first in Ireland to ban cash completely. Ruth said cutting out the cash means less stress for their baristas.

"We do get times where everyone comes in together, with 20 or 30 people in the queue," she said.

"We've found that the person on the till is quite stressed trying to sort out change so they're not really engaging or explaining different cakes that we have because they're under pressure to get down the line.

"With contactless, the customer just taps their card so they can spend more time talking to staff or explaining what they want and everything can be done really efficiently."

Machines

Bear Market partnered with Magnet Networks, a telecommunications and data connectivity provider, to include a pre-order app and wifi.

"We have so many lines that if one goes down another can pick up. We've two tills, two credit card machines. The till system will be on a different wifi from our customers so there's no crossover," said Ruth.

"It's really secure, really high-end, so we've hopefully thought of everything."

She said the idea came after a visit to a cashless store in New York.

"We thought it was a lot more relaxed and a quicker process," she added. "When we started looking at our figures, we found that around 80pc of our sales were on card."