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BlackBerry user bill

SMARTPHONE BlackBerry maker Research In Motion faces the prospect of a massive compensation bill to network providers after it struggled with the restoration of services.

Spanish group Telefonica said on its website it would compensate customers, in line with Spanish law, and Britain's Vodafone is looking at the issue too.

Chief executive Mike Lazaridis has apologised to customers for the three-day outage they have suffered but already significant damage may have been done to a business that had its share of troubles already.