Saturday 22 October 2016

Seems Paul's complaining power isn't quite as strong as he thinks it is

GAA player Paul Galvin wanted to change his train ticket last week, but wasn't sure if he could do so on the day he was due to travel. So what, perchance, did he do next?

Did he phone Irish Rail to see if this was possible? Because even if you don't have their number to hand, all you need do is google them and two helpline numbers immediately come up.

There can be a problem with this, of course. After all, if you phone Irish Rail and - even though you're a famous footballer - you're treated just like every other customer, you may find out that you cannot change on the day you're supposed to travel and you simply have to buy a new ticket.

So Paul, perhaps suspecting that there may be a hitch to changing a date of travel so late, decided to use a technique favoured by many when they need something done urgently - he took to Twitter.


"Hi guys. I need to change my Heuston/Kerry train ticket from today at 1 to Thursday at 1 please. What do I need to do? Thanks." It was a very courteous request, but why didn't he just phone them?

One can only suspect that, just like those minor celebs who took to Twitter to complain when the Three Ireland network went down a couple of Sundays ago, he felt that he would get a quicker and more favourable response by contacting them publicly.

The implied threat in such cases is, of course, that if the complainant isn't happy with the treatment they receive, he or she will stay on social media to publicly criticise the company.

Which is exactly what Paul did.

Next time, I suggest that Paul calls Irish Rail privately. At least that way the rest of us won't find out his complaining power isn't quite as strong as he may think it is...

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