Tuesday 25 October 2016

'Three' made the wrong call when it charged customer for FaceTime

phone charges

Fair play to Dubliner Nick O'Brien for taking on the big boys at 02 (now trading as 'Three') over mysterious charges applied to the free FaceTime app.

Mr O'Brien (left) was deducted 25c for every use, and given he was a pay-as-you-go customer his balance disappeared alarmingly quickly.

Turns out it was texting a UK number on his iPhone4 and he was being clobbered.

O2 faffed about and Mr O'Brien refused to settle, preferring his day in court.

He won and was awarded €672.49. It's a cautionary tale.

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