herald

Tuesday 19 September 2017

Ryanair passengers will have to pay for a bigger carry-on bag

Ryanair: changing the rules
Ryanair: changing the rules

Ryanair's new policy on carry-on baggage will end up costing passengers more time and money, critics have claimed.

The budget airline yesterday announced it is rescinding its policy allowing all passengers to bring two items of hand luggage with them in the cabin for free, effective November 1 - as a result of flights being delayed because of a lack of space in overhead lockers.

Small

Passengers will only be able to carry a small bag, such as a handbag or laptop bag, on board, with wheelie cabin bags being placed in the hold free of charge.

These bags will then have to be retrieved from the baggage carousel along with other checked luggage.

However, priority boarding passengers who are willing to pay an extra €5 when they book a flight, or €6 an hour before boarding the flight, will be allowed to bring a second bag with them into the cabin, as well as those on Plus, Flexi Plus and Family Plus fares.

A €10 surcharge will also apply to checked-in luggage at Christmas, Easter and on longer routes during the summer high season to offset the cost of baggage handling.

At the same time, the airline has dropped the cost of checked-in luggage from €35 to €25 for a 20kg bag.

It said the changes are to encourage passengers to check in their bags to speed up boarding and keep flights on time.

However, Pat Dawson, CEO of the Irish Travel Agents Association, said: "We see it as an extra inconvenience and cost on passengers.

"The reality is many people will pay the extra fee to avoid queuing at the carousel for their bags."

Consumers' Association of Ireland spokesman Dermot Jewell said it was "reasonable for the airline not to charge" to put cabin bags in the hold, but "there will be a lot of people who don't want to wait at the carousel so they will pay more".

Nonsense

Ryanair's chief marketing officer Kenny Jacobs dismissed the claims as "nonsense", citing its good record on mishandled bags and saying that bags are at the carousel before the passenger gets there "90pc of the time".

"This is mere scaremongering from two self-serving, antiquated organisations who do little or nothing for Irish consumers," he added.

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