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Saturday 10 December 2016

Passengers stuck at Alton Towers

Alton Towers has issued an apology after it took up to an hour to evacuate passengers from a broken-down monorail on the UK's hottest day of the year.

The theme park said around 80 people were provided with refreshments after a monorail train stopped due to a "technical issue" at 5.25pm yesterday.

A second train was then shut down by an automatic system.

Officials at the park described reports that guests had been stuck upside down as inaccurate.

The monorail incident happened four weeks after a carriage on the Smiler ride crashed into a empty carriage, seriously injuring five people, including two who have since undergone leg amputations.

The Alton Towers spokeswoman said: "Guests are more focused on any minor delay or technical stoppage at the current time, but any delays that we are experiencing now are within our expected level and will be dealt with according to our stringent processes.

"Rides will reopen as appropriate.

"Alton Towers puts the health and safety of its guests at the forefront of everything it does, which means that from time to time rides will be closed to allow for technical issues to be reviewed.

"We do understand that this can be inconvenient for our guests and we will keep them as informed as we are able to throughout any delays, but we will not operate a ride if there is any suggestion of a safety compromise."

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