herald

Sunday 22 October 2017

Irish Water extends deadline to register until end of the year

John Tierney Managing Director of Irish Water
John Tierney Managing Director of Irish Water

HOUSEHOLDERS have been given until the end of the year to register their details with Irish Water without penalty.

The water regulator says anyone who registers by the end of December 2015 will receive their full entitlement of allowances, but that those who delay until next year will be penalised.

Some 984,800 people have registered with Irish Water, or 66pc of the customer base.

Those who register in 2016 will only be allowed to claim allowances for the billing period in place at the time, plus the previous three months.

The Commission for Energy Regulation (CER) has also decided that families who believe they are being overcharged because they have a faulty meter will have to pay €100 to have it tested.

The meter will be independently checked and if it is not operating as designed, the money will be refunded.

However, the charge is subject to review, because the CER believes it may cost more than €100 to complete the tests.

Other changes announced to water charges include requiring customers to wait a year after a meter is installed to see if they are entitled to a rebate.

"The rebate will be calculated after one full year of metered usage," the CER said.

Credit

"It will be paid as a once-off credit to your account of the difference between the unmetered charge you paid, which could span more than one year, and the amount which you would have paid if you had been metered."

Customers can also pay a minimum of €5 in post offices and Payzone outlets towards their bills, down from €10.

A maximum charge of €160 for a household with one adult, and €260 for homes with two or more adults, will apply until the end of 2018.

The CER has also reduced the amount of money which Irish Water can collect. This is because the utility is now exempt from paying commercial rates of €60m a year, meaning costs have reduced.

Irish Water has commissioned a market research company to carry out surveys for the company to gauge customers satisfaction rating in homes which have had their water meters installed.

The move follows a winter where numerous protests were held across the country against the installation of water meters.

Irish Water is paying an undisclosed sum to Red C Research & Marketing Ltd for the research, citing that the costs involved were commercially sensitive.

hnews@herald.ie

Promoted articles

Entertainment News