herald

Tuesday 17 October 2017

Aer Lingus says sorry after girl's flight hike

Aer Lingus
Aer Lingus

Aer Lingus has apologised to a father who was charged €214 when his daughter turned two just days before the return leg of her flight home.

The airline allows infants under the age of two to travel on a parent's lap for a flat rate of €20 or equivalent per one way flight.

Mark Quinn was travelling from Dublin to Frankfurt with his family after a two-week stay there.

Booked

They booked an infant seat where their daughter would travel on their lap - however his daughter turned two during their stay and they were told they had to pay €214 for a seat home.

Their infant daughter was one leaving for Germany, but celebrated her birthday last weekend, according to the report in today's Irish Examiner.

The airline's booking system online does not warn customers if an infant passenger's age changes between journey legs.

However, Aer Lingus said that although the system does not automatically warn customers of this, it is clearly stated in its terms and conditions.

It said in a statement that at all stages of the booking process customers are offered a link to the 'infant booking' section of the website.

"Aer Lingus provides information on infant bookings on its website. At each stage of the booking process there is a link on the top banner of each page to information titled, 'Unaccompanied Child and Infant Information'," a spokesperson for the airline said.

"If a baby turns two after the outward journey, but before the return trip, a seat must be purchased for the child.

The airline apologised to Mr Quinn for any inconvenience this caused to him on this occasion.

"We apologise to the customer concerned for any inconvenience caused in this instance," the representative added.

Mr Quinn said he was "disappointed" that the website did not automatically flag the issue at the time of booking, adding that it was "not very consumer-friendly".

hnews@herald.ie

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